The Washington Health Benefit Exchange (WHBE) bureaucrats are attempting to navigate yet another “glitch” in their vaunted (and expensive) system. And, once again, it’s the enrollees who have to pay the price. Our state’s Obamacare portal evidently ran into problems with its automated payment system, resulting in 13,000 customers being overcharged as the exchange took money than it was approved to take straight out of their bank accounts this month.
According to a KIRO report, many exchange customers said they were “billed triple the normal amount that is set to automatically withdraw each month.” This particular glitch isn’t a new problem. As Shift reported, 10,000 – 15,000 customers reported WHBE charged their accounts double the amount of their premium during the first enrollment period last year.
Exchange officials have assured the media that impacted customers have been notified of the steps that will be taken to remedy the mistake, glitch or whatever they’re calling it these days. However, if customers’ Facebook posts are any indication, the exchange hasn’t actually done that yet.
Understandably upset customers vented their frustration on the exchange’s Facebook page. Here are some of the reactions: