Washington’s online health-insurance exchange closed two months ago, but it “still faces complaints from consumers and organizations about how it is performing in its first year.” The Seattle Times,
“Many of the complaints involve the enrollment process and, in particular, the system under which enrollees make payments to insurers, payments that are handled by the exchange…
“The payment problems aren’t the exchange’s only challenges, of course. At the end of February, Healthplanfinder had 15,000 “stuck” applications resulting from processing problems, missing information or issues involving tax returns…
“In many cases, consumers reported their plans had been canceled or changed, but the consumers claim they didn’t make the change…
“The most common complaint came from consumers whose insurers tell them they haven’t received payments from the exchange.”
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