Under the Federal Records Act, official emails must be persevered. According to IRS Commissioner John Koskinen, the IRS complies with this law by printing hard copies of important messages. The answer of whether or not Lois Lerner followed protocol—and the law—has changed through time. The Washington Post,
“Koskinen indicated that Lerner followed agency protocol, saying: “She had hard-copy records.” But a Politico article last month quoted Lerner’s attorney, William Taylor, saying the former official didn’t print e-mails because she didn’t know she had to….
“Taylor said in a statement on Wednesday that the remarks are “not entirely accurate, probably due to a misunderstanding”… Instead, Taylor said he meant to indicate that Lerner printed out some, but not all, of her e-mails. “During [Lerner’s] tenure as director of Exempt Organizations, she did print out some e-mails, although not every one of the thousands she sent and received,” he said in his statement.”